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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael O'Brien

March 21, 2025

5  out of  5
rating by Michael O'Brien
"Lisa is always prompt in responding and very helpful. Definitely recommend her as an agent and who can help answer complex coverage questions!"
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Jenny Rischall

March 21, 2025

5  out of  5
rating by Jenny Rischall
"Kevin was very helpful in getting me information I needed for my taxes . He was very prompt and friendly"
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Susan Betlach

March 21, 2025

5  out of  5
rating by Susan Betlach
"Once again my questions were answered by Brian. Brian is always courteous and able to handle a y question that I have. Customer service is so important. I would recommend Kelly Ruby's Agency."
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rich raterman

March 7, 2025

5  out of  5
rating by rich raterman
"Brian P. is my new agent and was very helpful and efficient with assisting me to change my 3 policies: Home, Auto, and Umbrella. The process could be somewhat complex, but Brian made the steps to follow easy to understand and execute. My individual annual savings were significant. I would highly recommend Kelly Ruby's company to anyone who is looking to change insurance companies."
We responded:
"Rich, thank you for the kind words. We’re so glad it all worked out and we were able to help you with your auto, home and umbrella insurance. "
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Nash

March 4, 2025

5  out of  5
rating by Nash
"Kevin was very helpful. He found the best way possible to save money on my car and life insurance. With this being the first time changing around my insurance, it sure was nice to have someone like Kevin there to help me through it."
We responded:
"Nash, thank you for this wonderful review. We are so happy to help you with both your car and your life insurance!"
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J T

February 25, 2025

5  out of  5
rating by J T
"The agency is always great at responding quickly and professionally to our questions. In today's world, where insurance products continue to get more complex and more expensive; clear communication is a must for us."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Craig Vaughn 119woodworks

February 22, 2025

5  out of  5
rating by Craig Vaughn 119woodworks
"After over 40 years with the same insurance company, due to huge premium increases and a less than helpful agent, I was recently forced to seek assistance elsewhere. I have a professional relationship with Kelly and made my first call to her. She connected me with Brian, who was extremely helpful, professional, prompt. My prior coverage was coming due and Brian recognized this fact. He worked diligently and quickly to get me the proper policies for my needs, at a much better premium rate. Many thanks to Kelly and Brian for their assistance."
We responded:
"Craig, this is such a wonderful review, thank you for taking the time to say some kind words about our agency and Brian specifically! I’m so thrilled to have you as a customer and hope to be of service to you for your auto and home insurance for years to come!"
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Nikki Gumpenberger

February 21, 2025

5  out of  5
rating by Nikki Gumpenberger
"Friendly professional service with competitive pricing & Lisa Cushing is always very prompted. We are very happy with the service we receive, Keep up the great work."
We responded:
"Hi Nikki, thank you for taking the time to say kind words about your experience with us and especially Lisa! It is our pleasure to have happy customers and hope to be of service to you for many years to come!"
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Adam Hobelmann

February 21, 2025

5  out of  5
rating by Adam Hobelmann
"Angie was great to work with, very responsive and knowledgeable."
We responded:
"Thanks for being a loyal auto and home insurance customer!"
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Sam Harper

February 18, 2025

5  out of  5
rating by Sam Harper
"Very easy to work with and prompt with customer requests. Kevin was great!"
We responded:
"Sam, thank you for taking the time to leave kind words about your experience with our agency! We are happy to serve you."
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Brandon Schwartz

February 18, 2025

5  out of  5
rating by Brandon Schwartz
"I have had great experiences with Kelly Ruby and Kevin Kettinger. Kevin sent me quotes that were simple to understand and helped figure out what policy is best. They were good at answering questions and anything else I needed."
We responded:
"Brandon, thank you for taking the time to say such nice things about your experience with us! We are thrilled to be of service to you for your auto and home insurance!"
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Katherine Rutsch

February 11, 2025

5  out of  5
rating by Katherine Rutsch
"Brian took great care of me and answered all my billing questions."
We responded:
"Thanks Katherine, we appreciate you very much!"
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James Schenewerk

February 7, 2025

5  out of  5
rating by James Schenewerk
"Lisa was extremely helpful and patient with our many questions related to the multiple statements received and prorations of our vehicle premiums all necessary to get our vehicles on the same 6 month period. Thank you Lisa."
We responded:
"Thank you for the kind words, James! Lisa is very patient and we are more than happy to help you with your auto and home insurance questions anytime!"
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Nancy Martin

February 4, 2025

5  out of  5
rating by Nancy Martin
"Their service is prompt as always."
We responded:
"Thank you, Nancy we appreciate you!"
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Brad Sobotka

February 3, 2025

5  out of  5
rating by Brad Sobotka
"Worked with Kevin to insure our son's car... He was responsive and very professional!"
We responded:
"Thank you, Brad, we are happy to be of service to you for your auto and home insurance!"
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Chrissy Zmijewski

January 29, 2025

5  out of  5
rating by Chrissy Zmijewski
"Kelly and her team are super helpful and responsive to any questions I have. They not only provide good service but provide education about options related to insurance and the benefits/risks of each option. I would totally recommend her and her team for any of your insurance needs!"
We responded:
"Thank you Chrissy, we are so pleased you are happy with our service!"
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Becky Bircher

January 25, 2025

5  out of  5
rating by Becky Bircher
"Kelly and her team are so friendly, patient, and understanding of my needs for all things insurance. Highly recommend for anyone looking for a true customer service based company to do business with."
We responded:
"Thank you Becky for the kind words! We are very pleased to help you with your auto, home and life insurance!!! "
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Edward Panoutsos

January 23, 2025

5  out of  5
rating by Edward Panoutsos
"Kelly, Lisa and the gang are quick to respond and always seem to have the right answers."
We responded:
"ED! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ashlea Vannoy

January 23, 2025

5  out of  5
rating by Ashlea Vannoy
"Brian is an absolute gem! Kelly’s got a great one on her team. He helped me every step of the way, explaining exactly what coverage I needed and making sure it was perfect for my comfort and budget. His patience and knowledge were outstanding, and to top it all off, we saved a lot by switching to State Farm I couldn’t be happier with the experience—thank you, Brian, for making the process so smooth and stress-free!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jack H.

January 21, 2025

5  out of  5
rating by Jack H.
"I had an issue with getting a statement and their office was great at helping me solve my problem!! Thank you!!"
We responded:
"It is our pleasure to help you Jack, thank you for being a loyal customer for your auto, renters and Life Insurance! We appreciate you."
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Benjamin Eckert

January 20, 2025

5  out of  5
rating by Benjamin Eckert
"They were very helpful. Explained everything in a manner I could comprehend and did exactly what I ask them to do and did it in a timely manner. I am very satisfied with everyone at Kelly Ruby State Farm."
We responded:
"Thanks Benjamin, it is our pleasure to help you be as educated as possible with your auto and home insurance and to serve you!"
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Amanda Ringkamp

January 16, 2025

5  out of  5
rating by Amanda Ringkamp
"Great customer service! Goes above and beyond to answer all of my questions while teaching me ! I feel so much more informed on things I knew nothing about- without being pushed or forced! The team seems to truly care"
We responded:
"Thank you for your 5-star review Amanda! It is my pleasure to educate and my team is really motivated to take care of customers, especially when those customers express their gratitude! We all like to be appreciated right? We look forward to being of service to you for years to come! "
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Kathy Sims

January 16, 2025

5  out of  5
rating by Kathy Sims
"Kelly and her team are always friendly and helpful. We highly recommend this agency!"
We responded:
"Thanks Kathy! We are happy to be friendly and helpful to great customers like you 😍"
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Rick Surratt

January 14, 2025

5  out of  5
rating by Rick Surratt
"Timely and courteous assistance always!!!!!"
We responded:
"Thank you Rick! We love being of service to you for your auto and home insurance. Thanks for always being friendly ♥️"
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Tracy Tucker

January 10, 2025

5  out of  5
rating by Tracy Tucker
"Kelly Ruby is so helpful when it comes to insurance, especially when it comes to life insurance and figuring out exactly how much insurance a family needs. Give her a call if you are in her area and looking for coverage."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"