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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Duspiwa

September 11, 2025

5  out of  5
rating by Heather Duspiwa
"Ive been w the Kelly Ruby agency for years. I am always impressed by the professional, prompt and helpful service that I receive when having an issue. Thank Kelly for taking care of my insurance needs ❤️ I highly recommend letting Kelly and her staff take care of your needs too!"
We responded:
"Heather! We are happy to know you and be of service for your auto, home and now life insurance too! You’re the friendliest too ♥️"
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Anita Thurman

September 7, 2025

5  out of  5
rating by Anita Thurman
"I have had such a wonderful experience saving money with Ruby. After a not so good experience with an online Insurance Company I was very frustrated and spent a small fortune. Kelly Ruby was a life a saver, money saver and time saver. Her team is fantastic and I highly recommend them for your personal or business Insurance needs! Thank you so much, Anita T."
We responded:
"Anita, thank you for this wonderful review, it makes us so happy that you are a satisfied customer. Thank you for your loyalty. I look forward to being of service to you for your auto and home insurance for years to come!"
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C.W. Meadows

September 5, 2025

5  out of  5
rating by C.W. Meadows
"Kelli helped transfer my coverage from my 2023 H-D Pan American to my 2024 H-D Pan American. She was very professional and responsive on all my insurance requests."
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Brenda Goss

September 3, 2025

5  out of  5
rating by Brenda Goss
"My husband and I recently made the transition to Kelly Ruby State Farm and we couldn't be happier. Brittni S. was amazing from our first conversation. She made the process of switching insurance companies seamless and stress free. She took the time to understand our needs and guided us through options. Our experience with Brittni at Kelly Ruby State Farm went above and beyond our expectations."
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Kim Courtney

September 3, 2025

5  out of  5
rating by Kim Courtney
"I had an excellent experience working with Brittni at Kelly Ruby State Farm. She kept me informed and on track throughout the process of moving all my insurance needs. All the staff is friendly and very helpful. Highly recommend giving them the opportunity to help you."
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Jason Sieveking

September 3, 2025

5  out of  5
rating by Jason Sieveking
"I have had nothing but great dealings with this agency!"
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Will Randall

September 3, 2025

5  out of  5
rating by Will Randall
"I moved to State Farm with Brittni's help. She was outstanding. Communication was good and constant. It was an easy process."
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Chris Rockel

September 2, 2025

5  out of  5
rating by Chris Rockel
"coverage for new car, had me taken care of , with insurance card in under two hours"
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Rick Crossin

August 29, 2025

5  out of  5
rating by Rick Crossin
"Great experience working with this team. Made the whole process easy and timely!"
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William Rombach

August 29, 2025

5  out of  5
rating by William Rombach
"Kelly and Lisa are always two steps ahead of me. As always, thank you so much."
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Steve

August 28, 2025

5  out of  5
rating by Steve
"Close to home unlike USAA which requires 3 passwords to be able to talk with anyone on the phone. This State Farm agency is well staffed with knowledgeable backgrounds and can be reached in a 10 minute drive or push one button on my phone. Rates are competitive."
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Precious Mitchell

August 27, 2025

5  out of  5
rating by Precious Mitchell
"⭐️⭐️⭐️⭐️⭐️ Brittni Stedman with State Farm was such a delight to work with! We started by checking to see if she could get me a better rate, and sure enough she did! She got me one of the BEST rates I’ve ever seen. By switching both my home and auto, she saved me nearly $1,000! As a single mom to two littles, this was a HUGE help to me and my family. Brittni not only made the process simple and stress free, but she also showed so much kindness and care along the way. We are beyond grateful for her help. Hey State Farm, your girl deserves a raise! She truly is a blessing 🫶🏻🥹"
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Scott Gardner

August 27, 2025

1  out of  5
rating by Scott Gardner
"Kelly Ruby’s agency lacked proactive service. Premiums kept climbing—including a nearly 300% increase on my umbrella policy—and I never received outreach to review options or help manage the impact. I know agents don’t control rates, but they do control whether clients get consistent policy reviews and guidance, and that didn’t happen after 2023 (nearly 2 years). Her first responses to my review included unprofessional remarks, which were only replaced with the more professional reply now visible after I filed a complaint with State Farm corporate. When I switched to another State Farm agent, I immediately received a thorough review that updated my coverages and even saved me money. That’s what proactive service looks like. If you want proactive support—not just the occasional touchpoint—I’d recommend looking elsewhere. (Updated 8/27/25)"
We responded:
"Hi Scott, I’m sorry to hear you felt disappointed with your experience. I understand that rate changes can be frustrating, and I want to clarify how this works and the efforts we’ve made to support you. Rate adjustments are determined by State Farm at the corporate level and are not set in our local office. We communicate changes through the renewal declaration page sent at least 30 days in advance, and we’re always happy to review those details and explore options to help manage costs. In fact, during our policy review in November 2023, we discussed higher deductible options to lower your premium, which you chose not to move forward with at that time. While I understand that these conversations can be emotional, our goal is always to treat customers respectfully and expect the same in return. My team works hard to assist all clients, even in challenging situations, and it’s important for us to maintain a professional and respectful environment for both customers and employees. We wish you the best with your new agent and appreciate the years you were with us."
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Royce D

August 26, 2025

5  out of  5
rating by Royce D
"Great service, never a problem."
We responded:
"Thank you Royce!"
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Elizabeth Bleitz

August 20, 2025

5  out of  5
rating by Elizabeth Bleitz
"I was worried about leaving my last carrier (after I was with them for so long) for an independent agent. But now I have Brian Postill at Kelly Ruby’s office who knows my situation and answers my questions within hours, sometimes even minutes. Brian did a fantastic job going through exactly what coverage I needed. He explained everything in plain English and set up the perfect policy mix for my partner and I. He was very professional and quick from start to finish. Thank you Brian and Kelly Ruby for setting the bar so high!"
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Anne Hart

July 29, 2025

5  out of  5
rating by Anne Hart
"Always quick to respond & work out what we need!"
We responded:
"Thank you, Anne, we are very grateful for your kind words and the opportunity to be of service to you for your auto and home insurance!"
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Kayla Williams

July 15, 2025

5  out of  5
rating by Kayla Williams
"I recently made the switch to Kelly Ruby agency for home and auto insurance. Brian Postill made the process easy and overall was great to work with. Highly recommend Brian for your insurance needs."
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Jessica Fazio

July 8, 2025

5  out of  5
rating by Jessica Fazio
"They were wonderful to deal with and really good at pricing!"
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Mike Jones

July 7, 2025

5  out of  5
rating by Mike Jones
"Great staff and great service - followed through on every promise with no surprises. Highly recommend!"
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Bill Burglechner

June 25, 2025

5  out of  5
rating by Bill Burglechner
"Agent reached out to non responsive Destin email outlining details re refunds."
We responded:
"Excellent Bill, we are so happy to be of service to you!!!"
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Rick Surratt

June 19, 2025

5  out of  5
rating by Rick Surratt
"Timely and courteous assistance always!!!!!"
We responded:
"Thank you Rick! We love being of service to you for your auto and home insurance. Thanks for always being friendly ♥️"
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Edward Panoutsos

June 18, 2025

5  out of  5
rating by Edward Panoutsos
"Kelly, Lisa and the gang are quick to respond and always seem to have the right answers."
We responded:
"ED! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Greg Lawson

June 13, 2025

5  out of  5
rating by Greg Lawson
"Brittni Stedman was very easy to work with and had an upbeat, positive tone. She also offered us a great price on our insurance. I’d happily work with her again."
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Vanessa Turner

June 9, 2025

5  out of  5
rating by Vanessa Turner
"Brittni was amazing to work with! She helped us switch our car insurance and made the whole process quick and easy. She explained everything clearly, found us better coverage at a great price, and was super friendly and professional throughout. You can tell she really cares about her clients. Highly recommend Brittni if you’re looking to save money and actually enjoy dealing with insurance!"
We responded:
"Thank you for your 5-star review Vanessa! Brittni is a gem and I am so glad she made auto insurance enjoyable!!!"
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Caesar Cantu

June 4, 2025

5  out of  5
rating by Caesar Cantu
"Kelly Ruby and Brian P provided us excellent guidance and cost savings by bundling our multiple autos with our existing State Farm Policy. Your timely response to my questions is greatly appreciated. Respectfully, Caesar and Deanna Cantu"